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Frequently Asked Questions

When ordering treatment on the web, it's understandable that you would want a few questions answered. Based on our interactions with customers, we have created a list of the most frequently asked questions below to answer most of your queries. You can contact our customer service representatives if you require any information that is not covered in the section below.

How long before I get my medications?
All orders are processed and dispatched within 48 hours and can be delivered to you any time from 7 to 14 days once despatched from our pharmacies. There are differences in delivery times for different countries on account of distance and the service efficiency of your local postal service. If however you need help at any stage, please contact us and we will track it down for you.

How will my order be packaged?
Most discreetly to say the least; we at 247Doc understand that your health is private. For this very reason, your order is delivered in a white envelope which reveals nothing about its contents.

How much is the delivery cost?
We offer free shipping on all orders to all countries. All orders are shipped with registraterd airmail, delivery time 7-14 days. All shipments are trackable, secured and in case of loss or damage, we will reship without any extra costs.

Will the delivery service require me to sign for it?
Yes, the delivery service will require you to be at home to sign for the delivery. This serves as a confirmation of you having received your medications. If you are not at home to receive it, the courier normally will leave a calling card requesting you to either call and collect your order from their local delivery office or for make alternate arrangements for delivery at a time and place convenient to you.

Its been 14 days since I placed my order. When will I receive it?
Before contacting 247Doc about an order which has not been delivered, please check your email and spam box to ensure we have been able to charge your card. If your card could not be authorised, you should have an email advising you of this. Many customers simply ignore the transaction declined e-mails our system generates if your card cannot be authorized. If we have successfully charged your card, please allow the standard delivery times quoted. If your items have not been delivered, please contact your local Post Office first as often, the postmen do not leave cards for items which cannot be delivered. Many times, they are just waiting there for you to collect. If they are not waiting there, please contact us. On very rare occasion, an order will be lost* in shipping or seized by customs. In such cases, we always reship the order free of charge. *If you have not received your order until 4 weeks and tracking show no results, we will classify it as being lost. After a brief investigation and a check of your address, we will then issue a replacement to you.

Important note: It is your responsibility to ensure that the information you provide is completely accurate. 247Doc will not accept responsibility for orders which go missing as a result of incorrect address information.

I purchased 360 pills but only received one package containing 180 pills?
Please note that if there are more then 180 pills in your order, the order will be sent in several packages. For example: When you purchase 360 pills you will receive 2 packages each containing 180 pills, therefore you might receive the packages on different days.

How do I place an order online?
First you click on Buy now  and you will be taken to our create account form. Please provide all requested contact information, including shipping address. When you are finished, please click on "continue button ". Please check your delivery information to make sure that all your details are correct. Then you click on the button 'Continue'. You now arrive at the payment page. You need to select the desired payment method. You will be directed to the specific page of the payment method which provides you with more information about the payment method. Here you can view your delivery information and enter your credit card details. Once all done and checked, click on the button 'Confirm Order'.

After you have paid, your order will be processed. You will receive a confirmation email with all details of your order. Your order is now completed.

Do you ship to all countries?
Yes, although we were established to assist people in Europe, we do ship worldwide to all countries.

What payment methods are accepted?
We accept international bank wire transfers and credit card orders.

How do I know that the information I have provided is kept confidential and secure?
Privacy, security, discretion and complete customer satisfaction are the key concepts that form the foundation of 247Doc. Our website uses SSL 128-bit encryption technology (coded) to send details over the Internet. 247Doc has state-of-the-art technology to protect your details.

Do you keep my Credit Card details?
No! All credit card payments are being processed by our payment processing partner who utilize industry standard Secure Sockets Layer (SSL) technology to allow the encryption of all credit card information. This means information passed between your computer and our payment processor cannot be read by any third party. SSL encryption technology, virtually eliminates credit card fraud on the Internet.

What’s the difference between a generic and a brand name drug?
Generic drugs are only different from branded drugs in price and appearance. Both of them have the same active ingredients, which means that they give the same results. The only reason why generic drugs are a lot cheaper than branded ones is because the pharmaceutical companies who make them did not incur any investment or research costs.

Why are generic drugs cheaper than brand name ones?
The main reason why generic medications are cheaper is because unlike the pharmaceutical companies who sell the branded ones, companies that sell generic medications did not spend a lot of money on the costs for research and development. Usually, when a new drug is first marketed, it is patent-protected for 17 years to allow the pharmaceutical company who made it to make back the expenses they incurred in the development of the drug. After 17 years, other pharmaceutical companies can start marketing their own generic version of the drug at a lower cost.

What is the quality of generic drugs?
Generic drugs usually have the same quality as branded ones. Most generic drugs are therapeutically equivalent to their branded counterparts. This means they have the same active ingredients and they both offer the same rate and amount of absorption into the bloodstream.

What are the manufacturing standards for generic drugs?
The manufacturing standards for pharmaceutical companies producing generic and branded drugs are the same so they all go through strict and regular inspection, ensuring all of their drugs would be of the highest quality possible.

Will the medications I order be genuine?
We work only with renowned pharmaceutical companies that follow strict codes of conduct and are tightly regulated by the relevant medical authorities. We only send genuine medications. For confirmation, you can cross verify the medications on the manufacturers websites.

Are treatments obtained this way legitimate?
This is normal for most countries, however, check beforehand if the laws in your own country allow you to place an order for medications online.

Where are you based?
Our office is located in Birmingham, United Kingdom.

What is your return policy?
Legal guidelines do not allow us to accept returned prescription medications; subsequently we are unable to refund money in such cases. If, however, wrong or damaged products are received, we will issue a free re-shipment.

What about the safety of my personal details?
We follow a very strict Privacy Policy which does not allow us to reveal any details to any third parties; your details are extremely secure with us.

I am worried about discretion
No one other than the pharmacy will be aware of what treatment you have purchased. Under no condition is any information you provide us sold or displayed publicly. Even the medications are despatched in discrete packaging to ensure that you can receive them safely, in pristine condition and without embarrassment on you doorstep.

My question is not answered here.
We answer every question asked by customers and visitors. Please feel free to Contact us if you have any questions or suggestions.